Installation & service
Buying the equipment is the easy part. What decides whether your kitchen keeps running is who installs it, who trains your staff, and who picks up the phone when it stops working on a busy Saturday. That part is ours.
What we do
You can take the whole job from us, or just the part you need help with. Most customers start with a layout and end up keeping us on for servicing.
We plan where each machine sits so your staff are not walking into each other, and so gas, water and power reach the right points.
We bring the machine, place it, connect it and run it in front of you before we leave. Heavy items are our problem, not yours.
Your cooks and cleaners are shown how to run the machine and how to clean it without damaging it. Most breakdowns we see start here.
Tell us what the machine is doing and send a short video if you can. We often know the part before the technician leaves the office.
Scheduled visits so problems are found while the kitchen is quiet, instead of during service on a Friday night.
We keep the parts that fail most often for the machines we sell, so a repair does not wait three weeks on a shipment.
How it works
You know the cost before we start. If a repair turns out not to be worth it, we will tell you that instead of charging you for it.
Tell us the machine, what it is doing wrong, and where you are. A photo or short video helps us more than a long explanation.
You get the callout cost and, where we can already tell, the likely parts. Nothing starts until you agree.
We book a time that suits your service hours, including early mornings before you open.
What was wrong, what was replaced, and what to watch for next. Useful when the machine is still under warranty.
Ways to work with us
Three ways customers use us. Most start with the first and move to the second once they see how much downtime costs them.
Something has stopped working and you need it back today.
Planned visits through the year so the machines stay ahead of trouble.
You have your own technician and just need the right part.
Where we work
Our technicians are based in Accra, so callouts there and in Tema are quickest. For other regions we plan the visit around delivery runs, which keeps the travel cost down for you. Tell us where you are and we will be honest about how soon we can reach you.
Questions we get
Tell us the machine and the problem. If it is simple, we will often tell you how to fix it yourself over the phone.
